Benchmark takes pride in backing their products and systems with genuine replacement parts, service support and skilled technicians. Our knowledgeable team can assist you with OEM replacement parts, equipment upgrades and technical support. Our strong reputation isn't just built on the machines we provide, but the aftermarket service and support we offer.
To contact a Benchmark representative about ordering spare parts or service support, please refer to the contact information listed below.
Hours: Monday - Friday | 8:00am - 5:00pm Eastern Time
Phone: (706) 208-0814 x241 Allen Gunter, Parts Manager
Fax: (706) 208-0815
Benchmark General Parts Email: Benchmark.Parts@ProMachBuilt.com
Benchmark Parts Email: Allen.Gunter@ProMachBuilt.com
Benchmark Service Email: Mike.Basham@ProMachBuilt.com
We maintain an extensive inventory of packaging machinery spare parts and offer a wide variety of both in-stock and made-to-order parts. We encourage you to keep spare parts available as part of your preventative maintenance program. Our genuine replacement parts ensure exact fit, functionality and reliability. To find a complete spare parts list for your equipment, be sure to check your equipment manual or contact our team today.
Unexpected failure can cause downtime, and we understand the urgency of getting your equipment back in operation. With a full inventory of common wear parts, we can replace many items with same day shipments.
Our professional and experienced service technicians will supervise and/or mechanically install your equipment to ensure that it will operate as intended. Project timelines and on-site needs are mission critical elements in successfully deploying a Benchmark Solution. Our installation and startup services are considered the most comprehensive in the industry, and our trained staff performs and manages all installation and commissioning processes with total commitment to customer satisfaction and successful production operation.
When customers need to troubleshoot, rebuilt, retrofit or repair, our dedicated team of specialists make the process more effective and efficient. We know our customers' systems and deliver the right solutions every time. Our detailed equipment manuals include troubleshooting tips. However, if these tips do not resolve your problem, please contact our knowledgeable service department, and we will try to assist you by phone or email. If issues persist, we have an experienced staff of service technicians available for on-site field service to repair your equipment.
Properly trained operators and mechanics are the keys to optimizing machine and line performance. Training is often performed in your facility in conjunction with equipment installation and start-up. We also offer periodic refresher courses for new or existing operators. Follow-up training is often more meaningful once your personnel have experience operating our equipment. Training accommodations can be facilitated either at your facility or our Statham, Georgia location.
Benchmark's Preventative Maintenance Service Plans are the smart way to protect your investment and keep production at planned levels without interruption. Plans can be customized per customer needs. Our experience shows that developing a relationship between your maintenance staff and our skilled technicians can help avoid service calls and save your resources during future maintenance and troubleshooting.