Service Support

Phone:  (706) 208-0814 x228

Email: Mike.Basham@ProMachBuilt.com

After Hours Support:  (706) 208-0814

Installation 

Our professional and experienced service technicians will supervise and/or mechanically install your equipment to ensure that it will operate as intended. Proper training begins with the original installation. We encourage your maintenance staff to assist us in the equipment installation and start-up. Not only will this minimize the cost of service assistance, but it will begin developing a relationship between your maintenance staff and our service technicians. Our experience shows that this relationship can help avoid service calls and will save you time and money during future maintenance and troubleshooting. 

Training 

Properly trained operators and mechanics are the keys to optimizing machine and line performance. Training is often performed in your facility in conjunction with equipment installation and start-up. We also offer periodic refresher courses for new or existing operators. Follow-up training is often more meaningful once your personnel have experience operating our equipment.

When possible, we find training to be most effective at our facility as part of equipment check out. Without the distractions that may be present at your facility, your personnel can focus on learning. While there is an expense associated with employees traveling, all training at our facility is performed free of charge! 

Service Calls 

Keeping your equipment up and running is our highest priority. If a problem develops with your equipment, there are several resources available. First, our detailed equipment manual includes troubleshooting tips. If this does not resolve your problem, please contact our knowledgeable service department and we will try to assist you by phone. If the problem persists, we have an experienced staff of service technicians available to repair your equipment in the field.